Telecom
Complaint in. Root cause and resolution path out.
Operations Agent L3/L4 powered by Agentic Platform
Cross-system investigation, ticket drafting, remediation steps, and customer wording from a single run.
A complaint lands — 'my bill doubled.' Operations Agent runs the investigation an L3 engineer would: PAYG ledgers, CDR/EDR records, roaming activity, VAS subscriptions, notification logs, policy and provisioning data. It returns the root cause and recommended corrective actions, and can trigger remediation workflows, create operational tickets, and notify support teams — plus wording for the customer with next steps and an estimated timeline. Ten common telecom failure scenarios are supported out of the box. The linked recording shows two full investigations end to end.
- Complaint in
- Correlate charging & network data
- Diagnose root cause
- Recommend / remediate
- Close with customer guidance
What the recording shows.
- Ten named telecom failure scenarios supported out of the box
- Root cause, remediation steps, ticketing, and customer comms from one run
- Can auto-trigger workflows and notify the right support teams
- Deployed in production at a tier-one telecom operator*
*Named with stakeholder approval pending; already public in the linked recordings.
Takes a telecom complaint and runs the cross-system investigation itself — charging records, network data, subscriptions — returning root cause, corrective action, ticket, and customer-facing wording.
Where it runs, and how it stays governed.
Channels
Web chat
Telecom · model for utilities and banking operations desks
Governance
- Investigation summary presented before any corrective action
- Remediation triggers and notifications configurable
- Execution traces across every queried system
Built on the platform.
Every Vizual application is composed with Multi-Agent Studio and runs on Agentic Skills connections.
See how it's built