Cross-industry
Answers from your systems. Escalation only when it's needed.
Customer Care Agent powered by Agentic Platform
Authenticated account lookups over MCP, clean handoff for edge cases.
Customer Care Agent handles the everyday load on the channels customers already use: balances, recharges, offer activation, case status. General questions get answers without authentication; anything personal waits for verified identity, then pulls real account data through MCP connections to your back-end systems. Under one conversation, specialized agents orchestrate, execute, analyze, refine, and integrate. System prompts stay protected while your team tunes business-level prompts. When a case needs a person, Customer Care Agent hands off cleanly instead of guessing.
- Query
- Verify
- Retrieve & validate
- Resolve
- Escalate when needed
What the recording shows.
- Tiered security: open answers for general info, verified identity for account data
- Real back-end integration via MCP instead of scripted FAQ answers
- Agent specialization under the hood: orchestration, execution, analysis, refinement, integration
- One build deploys to web chat, WhatsApp Business, voice AI, and Telegram
Handles routine care queries on chat channels. General questions need no authentication; account-specific answers pull real data via MCP-connected back-ends after identity verification, with human escalation when needed.
Where it runs, and how it stays governed.
Channels
Web chat · WhatsApp Business · Conversational voice AI · Telegram
Cross-industry · demonstrated on telecom, fits BFSI, healthcare, utilities
Governance
- Account data behind automated secure identity verification
- System prompts protected; business-level prompts editable by your team
- Escalation to human agents reserved for edge cases
Built on the platform.
Every Vizual application is composed with Multi-Agent Studio and runs on Agentic Skills connections.
See how it's built